ACCA-AZ Serving the Consumer

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ACCA-AZ members are dedicated to giving Arizona consumers high quality workmanship and customer satisfaction. Our "Find a Contractor" feature will put you in touch with an ACCA-AZ contractor in your community.

Did you know that the State of Arizona has a fund to reimburse consumers who can prove they have received substandard service from a business licensed in the State of Arizona? That information and more is available in our consumer section!

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ACCA-AZ is built on a strict code of ethics available here. The short version of our code is this: ACCA-AZ members follow all the laws and regulations - federal, state and local - that govern the HVACR industry. We treat our customers, business associates and employees with respect and dignity. We participate in continuing education to ensure that we can provide the best, safest and most up-to-date service and equipment at the fairest price possible. We work diligently to be positive, productive and involved members of our communities...both individually and collectively. If you feel an ACCA-AZ member has broken this code of ethics, please feel free to contact ACCA-AZ.

There is a wealth of information available for consumers to utilize BEFORE they hire a company to perform work in their home or business. In this section, we will provide links to articles, resources and information that will help you be a well-informed consumer.

Your first stop should be the Registrar of Contractors (ROC). Here you can search to see if a contractor has an active license and if he has (or has had) complaints filed against them. The website also has checklists you can follow when hiring a contractor and brochures and guides that can assist you in knowiing how to choose the right contractor.

And if even after you've completed all of your groundwork, you feel the company you hired did not do a professional job, the ROC website gives you tips on how to proceed...from filing a complaint to how to apply to the Arizona Recovery Fund to recoup the costs of completing the job.

We hope the information here proves helpful. If you have additional questions, we will be happy to assist you. Just email us or call us at 602-298-5454. You can depend on an ACCA-AZ member contractor for professional and quality service.

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